Description
Position Summary We are seeking a dynamic and results-driven Spa Director to lead the business, operations, and guest experience of our luxury spa. You will be accountable for profitability, compliance, operational excellence, and team leadership. This role demands both a strategic mindset and hands-on execution to deliver a thriving, guest-first spa. You will have the opportunity to shape the future of the brand—steering service innovation, membership models, culture, and market positioning. What You’ll Do / Key Responsibilities Financial Leadership & Compliance Own full P&L responsibility: budgeting, forecasting, margin control, and performance tracking Oversee payroll and labor costs, ensuring operational balance and financial health Manage invoicing, vendor contracts, expense control, and financial reporting Ensure licensing, health & safety, regulatory, and tax compliance Develop revenue strategies (pricing, memberships, new services) Operational Excellence Lead day-to-day spa operations, maintaining luxury service standards Leverage spa software (Zenoti preferred) for scheduling, guest data, and performance analytics Establish inventory control, par stocking, vendor management, and procurement practices Oversee facility maintenance, upgrades, and capital projects Create, refine, and enforce efficient workflows, SOPs, and process improvements Leadership & Culture Mentor and lead department heads, frontline service providers, and support staff Conduct performance evaluations, set goals, and monitor metrics Build training and development programs to elevate team capabilities Cultivate an engaged, accountable, guest-first culture focused on retention Guest Experience & Service Innovation Ensure every guest journey is seamless, luxury-driven and consistent Enhance and evolve membership, loyalty, and premium service offerings Analyze guest feedback and implement service refinements Introduce new services, packages, or experiential offerings rooted in wellness trends Strategic Growth & Market Positioning Monitor competitive landscape, industry trends, and wellness innovations Partner with senior leadership to set strategic goals, expansion plans, and brand initiatives Drive new revenue streams—from partnerships, events, retail, packages, or retreats Performance Metrics / Benchmarks (KPIs) Your success in this role will be measured across a balanced set of metrics, including: Year-over-year revenue growth Operating margins and cost control Compliance and audit scores (health, licensing, safety) Employee engagement, performance and retention Guest satisfaction / NPS / reviews Service provider utilization rates Treatment room capacity utilization Growth of retail revenue and product attachment New service / program performance and adoption
Requirements
Who You Are: Requirements & Qualifications Experience 5+ years in spa, wellness, or luxury hospitality leadership (director-level preferred) Proven experience with full P&L ownership, driving revenue growth and managing margins Strong operations record, process improvement, and cost control Experience leading multi-disciplinary teams in a high-touch, guest service environment Skills & Attributes Financial acumen: budgeting, forecasting, metrics-driven Operational expertise: spa software (Zenoti preferred), inventory, scheduling, facilities Compliance & risk management savvy (licensing, health/safety, regulatory) A refined eye for luxury service standards and guest experience Strategic mindset with ability to execute initiatives and adapt to market change Excellent communication, leadership, mentorship, and conflict resolution skills Why This Role Will Appeal Strategic Impact & Autonomy — You’ll drive both the business and the guest experience. Growth Opportunity — Be a core leader in scaling and elevating a luxury spa concept. Culture of Excellence — Work with a passionate, high-performing team. Meaningful Rewards — Competitive base pay + performance incentives + generous perks. If you’re a strategic spa executive who thrives at the intersection of luxury service and business leadership, we want to hear from you.